Fake Amazon/Apple support calls
The University of Alaska is experiencing an increase in vishing, which is the phone
equivalent to email phishing. In this type of attack, bad actors use a recorded message,
typically from frequently used services such as Amazon or Apple, to con you into giving
out personal information. For an example of this kind of vishing see . Another tactic bad actors use creates a spoofed, or fake caller ID that can look
like it is coming from a known number, such as a UAA number beginning with a 786 prefix.
These calls may disconnect after several seconds, connect to a person imitating a
company representative, or play a recorded message like those referenced previously.
If you get an unexpected call or message about a problem with any of your accounts, hang up.
- Do not press 1 to speak with customer support
- Do not call a phone number they gave you
- Do not give out your personal information
If you think there may be a problem with an account, contact the company directly
using contact information from a source that is reputable.
These types of calls are attempts to gain access to your personal information. Stay informed about recent °ÄÃÅÁùºÏ²Ê¿ª½±appphishing attempts by visiting the Phish Bowl. Other helpful information is available at °ÄÃÅÁùºÏ²Ê¿ª½±appSecurity Matters . If you have questions or concerns, please contact your local IT services
UAF: 450-8300 or helpdesk@alaska.edu
UAS: 796-6400 or uas.helpdesk@alaska.edu